Use the intelligent intelligence, remote monitoring, and tools built in Microsoft Dynamics 365 Field Service to deliver quality, active field service, and quality work.

Dynamics 365 Field Service Overview

  • Dynamics 365 Field Service Business Applications help organizations provide on-site service at their customers’ locations.
  • This application combines workflow automation, scheduling algorithms, and action to help action workers successfully work with customers to fix problems in the field.
  • Promote field optimization with built-in intelligence, remote monitoring, and tools that enable technicians to deliver quality work, all with Dynamics 365 Field Service.
Dynamics Field Service index

Field Service Features

  • Improve the first time correction rate so that each technician can complete more weekly service requests:
    Provide accurate account and equipment history records to field technicians and avoid equipment downtime through preventive maintenance
  • Reduce travel time, mileage, and vehicle losses:
    Manage follow-up and take advantage of up and across selling opportunities
  • Organize and track the closure of customer issues:
    Communicate more accurate arrival times to customers, keep customers on the status of their service requests and when they are resolved, and schedule on-site service at time available to customers.

Semi-automated scheduling

  • Best available resources and time periods for querying and arranging work
  • Route optimization by arranging the closest technician
  • Assign the most qualified technician sits to work
Dynamics Field Service Features 2

Interactive scheduling panel

  • Provides real-time review of all field technicians and work orders
  • Enable dispatchers to respond quickly to customer requests and cancellations
  • Allow the background to perform administrative tasks when the work is complete
Dynamics Field Service Features 3

Mobile apps

  • Help your field technicians look professional and organize for your customers
  • Provide customer and equipment information to field technicians
  • Enable field technicians to follow effective standardized processes
Dynamics Field Service mobile

Tracking and analysis

  • Billing function
    generates invoices based on the products and services delivered to the customer.
  • Time Tracking
    helps you track how resources are time-consuming, whether you’re traveling, resting, or working.
  • Analysis for reporting
    Manage ticket, scheduling activities, and interaction with customers based on the key performance pointers provided.
Dynamics Field Service Features 4
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