Suitable for industry: maintenance service/after-sales service
Industry Demand:
- When the customer calls for repair, the customer service should quickly confirm the maintenance contract and the past service status in a short time, and confirm the date of service and dispatch manpower in real time to avoid the customer waiting for a long time
- You need to manage a large number of customers, different levels of maintenance warranty contracts, and remind customers to renew contracts in a timely manner
- It takes time to manage many parts and spare parts, so it is necessary to check the inventory quantity at all times and maintain the safety stock level
- The performance and cost of services are difficult to grasp and take a lot of time to calculate
Solution:
- Quickly confirm customer data and schedule manpower
The customer service can quickly confirm the status of the warranty contract when the customer enters the line to call for repair, and at the same time can confirm the date when the maintenance personnel can be dispatched. If the customer has not yet registered for the warranty, the customer service can also quickly create a new customer data card to serve the customer instantly.
- Spare parts inventory management
Through the system, the status information of parts, spare parts inventory, sluggish materials and other conditions can be confirmed, and the balance between the safety stock level and demand can also be ensured according to the ABC classification.
- Service contract management
You can manage the service level, amount, billing method and other information of each customer service contract, and open an invoice according to the service item.
- Service cost calculation
Calculate the cost and revenue spent on maintenance and throw it directly to the accounting system, no longer relying on manual processing. The generated reports can also be linked to the corresponding raw data through the drill down function, so as to deeply explore the ins and outs of various data, so as to improve the accuracy of business decisions.
